Phoenicians now have a new way to report issues in their community from their smartphones.

The City of Phoenix recently announced the launch of a new service through an app called ‘MyPHX311’ that allows residents to pay their City Services Bill, report quality-of-life issues, and request city services.

“The City of Phoenix is constantly innovating to best serve our residents. This app will allow for quicker, more efficient service to meet the needs of every Phoenician. I’m proud our city listens to our residents and adapts to the changing environment to allow for flexible, creative solutions,” says Phoenix Mayor Kate Gallego.

The new mobile app is a complement to the recently upgraded version “PHX At Your Service” web portal (now The myPHX311 app is optimized for smartphones but can also be used on tablets. With this new digital interactive experience, residents can send reports directly to the City’s website. The app allows community members to provide city staff with pictures, videos, descriptions, and the location when reporting an issue.

“The launch of this application ensures our residents, business owners and community members have quick, easy access to city services,” says City Manager Jeff Barton. “Now that much of our lives has gone virtual, it’s important to have a city services app that makes sharing and retrieving information easy for everyone.”
Once the app is downloaded (, users can create an account to access most of the features available. Users can also proceed as a guest. The app is also available in Spanish.

Users can search job postings, review street closures and neighborhood programs. Each item is linked directly to the​ website, making it easy to follow up on service requests and stay up to date on all the resources Phoenix has to offer. The MyPHX311 mobile app is available for download on Android and iOS.

The public should continue to report emergencies by calling 911. Emergency or urgent service requests should not be reported on the app.

To report water or sewer-related emergencies such as a broken water main, fire hydrant, or water service line (between a water meter and the street) or sewer backups, call 602-261-8000. Issues that occur outside of Phoenix’s jurisdiction should be reported to the appropriate agency or organization.