The North Pole Experience (NPX), the Home of Santa’s Workshop, is heading into their twelfth year of opening their workshop doors to families from around the world to build toys with the elves. Located in Flagstaff, the North Pole Experience is the only one of its kind in the United States, providing guests the utmost unique Christmas adventure of a lifetime.

The NPX adventure begins at the Little America Hotel in Flagstaff, which is decked out in millions of lights. When families arrive to Little America, they will check in and receive their golden ticket to Santa’s Workshop. The golden ticket grants access to board one of Santa’s trolleys, which is where the North Pole Experience begins. Families take a ride through a magic portal to Santa’s massive workshop in the middle of the forest. As guests pass through the portal, Christmas music fills the trolley, lights flash, and children close their eyes. Before they know it, they have reached the North Pole. There in front of them lies the secret of all secrets: Santa’s massive workshop in the middle of the North Pole Forest.

Children and parents are then guided off the trolley where they find themselves in front of a set of magnificent doors where they knock for the elves. Once families enter Santa’s toy factory headquarters, that is where the real magic begins. Santa’s Workshop at the North Pole Experience is a complete, hands-on experience for children. Families work side-by-side with the elves, learning all sort of secrets inside the workshops. Children receive high-clearance access to build toys with the elves, interacting with the workshop bustle. Families visit Santa’s main factory floor, which is filled with conveyor belts and soaring ceilings filled with gifts and packages. The fun doesn’t stop there as you stop for a visit with Mrs. Claus and enjoy scrumptious “Yeti-o’s” (sugared donuts) and “snowman soup” (hot chocolate with marshmallows) in the North Pole Bakery before heading into Elf University.

If your child has ever wondered what happens to all those letters they send to Santa, be sure to stop by Santa’s mailroom and his personal office while you’re there! Santa’s mailroom, his personal office, and his top-secret “Area 47” Sleigh Hanger, featuring his famous sleigh, is jam packed with some of the most advanced technology in the world, including runway lights, radar systems, and more. Families end the 1.5-hour workshop tour with a private family visit with Santa.
Owner Scott Pace is the mastermind behind the ultimate Christmas experience, carefully recreating every detail and vision of what his then-5-year-old twin girls requested 13 years ago. “They wanted to visit Santa’s real workshop, and a year later, the portal opened.”

“It’s wonderful to have guests back to the North Pole Experience again this year and welcome families to enjoy the magic of Christmas,” says Pace. “Christmas is a magical time of year, and it just wasn’t the same last year. NPX offers a truly one-of-a-kind experience that captures the essence of the Christmas spirit and unforgettable memories to last a lifetime.”

The NPX 2021 season goes through Sunday, December 26. Families are encouraged to pre-select time and dates as the experience sells out every year. Once you have booked tickets for North Pole Experience, you can stretch your adventure out even longer by booking a meal or overnight stay at the Little America Hotel. Options include breakfast with Santa and/or the North Pole Experience dinner buffet. Meals are available for purchase even if you don’t stay the night at the hotel. All tickets for the North Pole Experience can be purchased online at