By Scott Gaertner, Associate Broker

Artificial Intelligence, or AI, is a popular subject that many people are talking about. It’s a way for computers to do things that usually need human brains, like solving problems, learning, and understanding how people talk. We are always searching for the newest technologies. I thought you might enjoy hearing about one example of how we are using AI to make the home selling experience better.

One cool example of AI is called ChatGPT. It’s a special computer program that can create text that sounds like it was written by a person. It learns how to do this by studying a huge amount of text from different places, which helps it give good answers to the questions people ask.

To put this intelligence to the test, I fed it one of our ongoing real estate problems. Helping others to understand some of the ways selling lifestyle properties in Scottsdale North differs from “normal” real estate. This context is very important as I train new team members and new vendors to better understand what the home-selling experience is like for many of our Scottsdale North clients. It also can help our sellers to see that they are not alone in their struggles. Most importantly, it helps buyers and buyers’ agents unfamiliar with our market understand how these different transactions can be from others. Seasonality, emotional attachment, accessibility, and mobility concerns, and even logistics can all differ significantly from a typical sale.

For this example, here is the prompt I put into the AI program:
“Write a first-person account of an 80-year-old person that knows they need more help than what is available to them in their single-family home, but they are afraid to leave the home that they have loved for many years with so many memories to go to a new place that will also represent a loss of independence. This person’s current home is located in a lifestyle community that has been a blessing with lots of friends and activities, which makes it even harder to leave.”

Here is what the program came up with:
It feels like only yesterday when I moved into this incredible lifestyle community. For years, it has been the perfect place to enjoy my golden years, surrounded by friends, activities, and a wealth of amenities. Now, at 80 years old, I find myself facing an unexpected challenge – needing more help than this wonderful community can provide.

My children and dear friends have voiced their concerns and suggested that it might be time for me to consider moving to a place that can offer the support and care I need. The idea of leaving this home, with its abundance of memories and the lifestyle community that has meant so much to me, is a heart-wrenching prospect. I’ve grown so attached to this place and the life I’ve built here that I cannot imagine living anywhere else.

Despite my fears, I understand that my needs have changed, and it’s time to acknowledge the reality of my situation. It’s not just about leaving my beloved home and the community that has nurtured my spirit; it’s also about facing the loss of independence and the admission that I can no longer manage on my own.

As I come to terms with these feelings and begin the search for a new place to call home, I know it won’t be an easy transition. My hope is to find somewhere that offers the care I require, while still allowing me to maintain some level of independence and dignity. I know I must be open to change and adapt to my new circumstances.
It’s hard to let go of the life I’ve created in this lifestyle community, but I’m learning to accept that this next phase is a necessary part of my journey. The memories I’ve made here will always be a part of me, and I’ll carry them in my heart as I forge ahead into this new chapter of my life. Although it won’t be the same, perhaps, with time and a positive outlook, I’ll find a renewed sense of purpose and belonging in my new home.

Isn’t that incredible? The program seems to have a completely empathic understanding of the person and situation I described. While not perfect, AI-generated content like this serves as an excellent example of how AI can help people better understand and empathize with the experiences of others, even in areas as specific as real estate. Just one more arrow in our quiver to ensure we are doing all we can to make your experience better when you sell your home!

Scott Gaertner is an Associate Broker with Keller Williams Arizona Realty who for the past 35+ years has helped more people find their lifestyle niche in the Scottsdale North area than anyone else. He also contributes his thoughts on the real estate market and lifestyle interests in the area and is the creator of For additional info, visit or call 480-634-5000.